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Shipping & Delivery

Shipping

  1. When your order is shipped, you will receive an e-mail with a tracking number.
  2. 3rda/Sole Source is responsible to replace or refund goods if they are damaged or lost during transportation.
  3. Customers must contact the Forwarder immediately to report missing items or damaged goods.
  4. Customers must also contact 3rda/Sole Source customer service to inform about missing items/damaged goods within 14 days from the delivery date.
  5. Please contact 3rda/Sole Source customer service via the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..
  6. Shipping returned items is the customers responsibility.
  7. If returned items are damaged or lost during transportation to us, the customer will have to cover the costs.

 

Delivery

  1. Expected delivery time is dependent on your location.
  2. The Forwarder will contact you via the telephone number given in the registration as a customer at 3rda web.