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Return & Complaint

Return policy

  1. You want to return an item bought at : www.3rda.eu.
  2. All returns must FIRST be approved for a return authorization using the Return Form  prior to sending any items back to us. Items must NOT be returned for a refund without an approval from our side.
  3. If the product was manufactured based on given measurmnets it can not be understand as not accoring to agreement and is automaticly not a subject to return from this reason.
  4. Underwear can not be returned.
  5. All items must be unused, with tags, in "new" condition and still in their original wrapping. Items that have been damaged by being opened with scissors, razor blades, box cutters, etc., will not be accepted for return.
  6. Delating of goods return to be done up to 14 days from the day of reciving the goods. This is to be done on address: Sole Source ul. W.Radkego 22m5, 81-355 Gdynia,Poland and include the ‘Return form’. Crossing this term is the subject not to accept the withdrawal.
  7. Refunds will be granted to customers within 10 working days of reception and inspection of products. We will return value corresponding to the product value.
  8. Please make sure that your return package is traceable and the content is insured on its way to our warehouse in Poland. Packages that do no arrive at our warehouse, can not be refunded.

Send your return to this adress:

Sole Source
ul.Wojta Radtkego 22 m5
81-355 Gdynia, Poland

 

Complaint policy

  1. We guarantee that all products sent from us are new. 
  2. If a product fails to meet your expectations due to any defects or deficiencies, please contact us via our e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. to report your complaint. 
  3. You will need to contact us with your product complaint within 14 days from the delivery.